If you are not 100% happy with your purchase, we will gladly accept your return and refund you within the 30-day Returns Policy period. While we hope it doesn’t come to that, we’ll make it as painless as possible.
For our full Return Policy click here.
How to log a return
1. Log a return
Log a return within 30 days of your delivery by contacting our Customer Care team.
2. Prepare the package
Once the return has been arranged with our Customer Care team, please return your product(s). Prepare the item by packing the item in the packaging it was received in. The returned product must be in good physical condition (not physically broken or damaged).
3. Return Address
Please return your product(s) to:
376 Main Road
Paarl
7646
Please ensure the order number is clearly marked in the package so the return is allocated to the correct account.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Your refund
The item(s) will be inspected once we receive it are our warehouse. Your return will then be processed within 72 hours. When making a refund, we reserve the right to withhold a percentage of the refund value of returned goods if they are note in suitable condition for resale at the original price. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval of rejection of your refund. The refund will be processed, and a credit will automatically be applied to your original payment method, or a credit note will be raised for companies.